Shipping policy

At Gizbel, we aim to provide a simple and transparent shipping experience for all customers.

Order processing

Order cut-off time: 22:00 (GMT+00:00)

Processing time: 1–3 business days (Monday–Friday)

Orders placed before the daily cut-off time will be processed within the timeframe above. Orders placed after the cut-off time will begin processing on the following business day.

Delivery information

Estimated delivery time: 5–8 business days (Monday–Friday)

Total estimated delivery time: 6–11 business days, including processing and shipping

Delivery times are estimates and may vary due to circumstances outside our control, including courier delays, peak periods, weather conditions, and customs processing.

Returns and Warehouse Centre:
York House, Wetherby Road, York, YO26 7NH, United Kingdom

Shipping costs

We currently offer free standard shipping on all orders.

No additional standard shipping fees apply.

Shipping carriers

Depending on the destination and availability, orders may be delivered through trusted logistics providers and local delivery partners, including:

DHL
YunExpress
Local postal carriers

The shipping carrier used may vary based on the destination and operational requirements.

Tracking information

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Please allow up to 48 hours for tracking information to become active after your order has been shipped.

Customs and import charges

International orders may be subject to customs procedures and local regulations. Any applicable customs duties, import taxes, or other charges are the responsibility of the customer unless otherwise stated at checkout.

Delivery issues

If your order arrives damaged, is missing items, or has not arrived within the estimated delivery timeframe, please contact us as soon as possible so we can assist you.

We recommend reporting delivery issues within 48 hours of receiving your order.

Returns

If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order.

Refunds are typically processed within 10 business days after the returned item has been received and approved.

Return shipping costs for unwanted items are the responsibility of the customer. Please refer to our Refund Policy for complete information about returns and refunds.